Onsite Services

Doing business with Bitphase IT Solutions is a more user friendly experience than you may be used to. You are not expected to know exactly what you want ahead of time, or to be aware of the multitude of technologies available. That's our job. Expert Computer Repair will work with you to define your IT needs and figure out how to best meet them within the budget constraints you provide. You will be presented with several technology options, along with the positive and negative features of each, so you can make the optimum decision for your business.

A simple problem overlooked can create a complex one down the road. That's why Bitphase focuses on preventive maintenance, which is especially valuable for contract customers. Rather than waiting for a problem to appear, Bitphase will go in-depth into your IT configuration to root out potential conflicts and issues before they happen. Then we can explain it in plain English and let you decide whether it is worth fixing or not. Experience has shown it's better to tweak the network while it's still running than to wait until it crashes.

Bitphase never makes you wait for help in a critical situation. If your server/network is down, other non-critical appointments will be rescheduled to make sure that your situation is resolved ASAP. Even non-critical issues are normally handled next day. Timely service is just one of the benefits offered.

Expert Computer Repair uses a simple tiered price structure:
$85 per hour flat fee for all types of non-contract labor (desktop, server, and network)
$125 per hour for service outside regular business hours and emergency appointments.
Regular business hours are Monday - Friday 9AM to 5PM.
There may be a travel charge depending on distance from our office.

Businesses that expect to use 10 hours or more a month can save money by signing a monthly or annual service agreement. Please contact us for further information and pricing.


List of Services:

Onsite Application Training
Most businesses don't realize how much they can increase productivity by having the staff trained on the software they need to use to do their job. Bitphase technicians have many years of experience in technology training, and we know how to make learning complex software easy and fun.

Disaster Prevention
You never realize how valuable your data is until you lose it. When disaster strikes it can mean wasted man hours, lost sales, missed deadlines, and upset customers. Bitphase has the experience to identify weak links in your current disaster prevention setup, as well as design a series of failsafe from scratch if you haven't gotten around to setting one up yet. Disaster prevention includes things like regular data backups, intrusion and data theft prevention, anti-virus systems, and UPS solutions.

Disaster Recovery
If your existing Disaster Prevention plan turned out to have some holes, Bitphase can help put back the pieces after a major crash. Expert Computer Repair specializes in virus removal and non-invasive data recovery methods, which can help you rebuild critical files and restore crashed hard drives.

Documentation
Chances are you've gone through a handful of "IT guys" and you're network is a hodgepodge of undocumented "fixes". Bitphase can sort through the mess and give you a hard copy of important IP addresses, passwords, and configurations settings, along with easy to read diagrams.

Asset Tracking
If your business has grown to the point where IT assets need to be documented and tracked, or if you've ever had a laptop disappear, you may be looking for a way to keep track of these valuable investments. Bitphase can help you come up with a system, plug gaps in an existing system, or migrate to a new tracking system.


Workstation Services

• General Troubleshooting
• Setup New Workstations
• Upgrade or Replace Older Hardware & Software
• Anti-Virus/Anti-Spam/Anti-Spyware
• Fix Chronic Problems (slow performance or crashing often)
• Install and Troubleshoot Peripherals (printer, scanner, digital camera, PDA, etc)
• Migrations
• Preventive Maintenance (patches, registry cleanup, defrag, etc)
• Equipment Moves

Server Services

• Administration
• Automated Backups
• Server Optimization
• Implement & Maintain Critical Services (DNS, DHCP, WINS, RAS)
• Troubleshooting
• Upgrades (Hardware & Software)
• Robust Fault Tolerance, RAID, UPS, Failover Backup
• Maximize Uptime
• Intrusion Prevention & Encryption Services
• File Sharing with Access Control
• Preventive Maintenance (checking logs, performance statistics, patches)
• Internet Usage Monitoring & Content Filtering
• Terminal Services
• Exchange Server
• Database Migration

Network Services

• Design and Implement
• Performance Tuning
• VPN & Remote Access
• WAN Connectivity
• Internet Access/Sharing/Troubleshooting
• Security Evaluation & Remediation
• Troubleshoot Errors, Failures, and Performance Issues
• Wireless Integration
• Cable Runs
• Infrastructure Maintenance
• Router/Switch/Firewall
• Cisco

Security Services

• Security Evaluation & Remediation
• IDS/IPS Installation
• Vulnerability Scanning
• Penetration Testing
• Intrusion Response
• Log Analysis
• Trojan Sweep & Removal
• Physical/Network Security Consolidation
• Threat Assessment
• Custom Security Solutions